Refund policy
Returns and refunds
We want you to be happy with your order from The Wellness Lab.
Eligibility
- You may request a return within 30 days of delivery for unused products in original, unopened packaging.
- Opened dietary supplements, personal-care items, and opened filter cartridges or media cannot be returned for hygiene and safety reasons, unless the item arrived damaged or defective.
- Custom, clearance, or final-sale items are not eligible for return unless required by law.
Damaged or wrong items
If something arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos. We will replace the item or refund you, at our option.
How to start a return
Email support@thewellnesslab.com with your order number and reason. Approved returns must be shipped back within 14 days of approval. Return shipping is your responsibility unless we sent the wrong item or a defective one.
Refunds
Approved refunds are issued to the original payment method within about 5-10 business days after we receive and inspect the return. Shipping charges are non-refundable unless the return is our error.
Contact
The Wellness Lab
1025 Ortega Way Ste B
Placentia, CA 92870
support@thewellnesslab.com