Shipping policy
Shipping policy
Processing
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email when your order ships.
Fulfillment
Orders ship from our third-party fulfillment partner. Transit estimates begin after the order ships and are not guarantees. Weather, carrier delays, and address issues can extend delivery.
Shipping methods and times
We ship within the United States unless otherwise stated on the product page. Available methods and delivery estimates are shown at checkout.
Rates
Shipping rates are calculated at checkout based on destination, weight, and the method you choose. Free-shipping promotions, if any, are shown at checkout and may have minimums or exclusions.
Address accuracy
You are responsible for providing a complete, correct shipping address. We are not responsible for orders lost or delayed because of an incorrect or incomplete address. Address changes after shipment may not be possible.
PO boxes and military
Some carriers or products may not ship to PO boxes or certain APO/FPO addresses. If we cannot ship as addressed, we will contact you.
Damaged or lost packages
If a package arrives damaged, keep packaging and contact us within 7 days with photos and your order number. For lost packages, contact us after the estimated delivery date so we can open a carrier inquiry.
International
We do not currently offer international shipping unless a product page or checkout expressly allows it. Duties and taxes, if any, are the buyer's responsibility.
Questions
The Wellness Lab
1025 Ortega Way Ste B
Placentia, CA 92870
support@thewellnesslab.com